Submitting a Support Ticket
LearningCart offers a comprehensive customer support portal called Help Desk. Customers are able to submit help tickets directly to our development and support team. This is the fastest way to get in touch with our team regarding platform bugs / issues, new feature request, questions about features and functionality, etc.
How to Submit a Ticket
The Help Desk can be conveniently accessed from your LearningCart admin interface. Log into your LearningCart site and in the top right corner of your screen, click 'Help'. In the dropdown menu you will click 'Support Portal' where you will be taken to the Help Desk. To submit a new ticket, click the green 'New Ticket' button. Enter a subject line that includes the issue / question you are having, include all relevant information in the body of the ticket, select the most appropriate category and priority for this ticket, then click submit.
Our team will receive a notification and your ticket will be entered into the support queue and addressed as quickly as possible. When someone from the LearningCart team responds to your ticket, you will receive an email notification and the response can also be found in the Help Desk where you can review and manage your tickets.