The Order Details page provides specific information about a customer order and allows you to print the page, view Customer and Order Details, extend or edit expiration dates, and resend the Order Confirmation.
To print the page, click the Print this Page link at the top of the page
To view Customer Details, click the View Customer Details link at the top of the page
The Order Details page includes several sections.
The Payment Information section lists:
Order Status: The current status of the order. To update the order status select the correct status and click the Update button.
Available statuses are - New, Abandoned, Cancelled, Pending and Processed.
Payment Type: Payment types include Comp - Complimentary Order, Purchase Order, Visa, Mastercard etc.
Card Number: For credit card payments, only the last 3 digits of the card will display.
Expiration Date: Credit card expiration date.
Name on Card: Credit card holder's name
Security Code: Credit card security code
Authorization Code: Credit card authorization code
The Customer Details section lists:
First Name: First name as entered on the Account page
Last Name: Last name as entered on the Account page
Email: Email address as entered on the Account page
Create Date: Date the account was created
Last Login: Date last logged in
Billing Address: Billing address as entered on the Account page
Shipping Address: Shipping address as entered on the Account page (if required)
The Order Information section lists:
Order ID: The Order Number
Order Date: Date the order was placed
Status: Current status of the Order.
Grand Total: Total amount of the order (Product total minus discount plus shipping & tax)
Discount: Discounted amount on this order.
Product Total: Total amount of the products on the order.
Shipping: Shipping charges
Tax: Tax calculated for this order
The Order Details section lists the specific items ordered and includes:
Order Detail ID: Identification number for the line item on the order
Product Name: Product name
Quantity ordered: Quantity ordered
Item Amount: Price charged for this item
Expires: To extend or edit the expiration date, click edit, enter the new expiration date and click Update.
To resend the Order Confirmation email, click the Resend Order Email button at the bottom of the page. You will receive a confirmation message that the email has been sent.