Customer Transcript

On the Customer Details page the Customer Transcript tab lists all content a customer has access to including their expiration date. This allows you to easily review the progress of a specific customer. For any quizzes completed the Customer Transcript tab provides links to add a Completion, view Quiz Submissions and Quiz Responses.

To manually change a customer's score, mark their attendance as complete (for in person events) or set the completion date and time click the Edit link next to the course item in question. A new window will load. You may then specify a customer's status, completion date and time or score. Click the Update button to save your changes. Click the Clear CMI Data button to remove all stored CMI data (SCORM modules only).

To add a Quiz Completion, locate the quiz item and click the Add Completion link next to the Quiz.

A popup window will load. You may then select the Quiz status, Submission Date & Time and Quiz Score and click the Update button.

When the status is changed to passed a record will be added to the Quiz Response Report with the correct answers selected.

To view Quiz Responses, locate the quiz item and click the View Responses link next to the Quiz.

The Quiz Response report will display for that specific customer and quiz.

To view Quiz Submissions, locate the quiz item and click on the RemoveSubmissions link next to the Quiz.

A popup window will load and you will see an entry for each submission of that quiz. To remove a submission - click the Remove link.

The Course Completion date also displays on the transcript.

Course Completion date is the date that the user has completed the final, required content item for the course. This date is not updated if the user completes the course a second time and the date can not be edited.

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