Thirtyone:Eight
The Need
We needed an easy, thirtyone:eight branded, online booking system which would be user-friendly for those with limited online experience/ability. It needed to be intuitive and clear, collating the least amount of data possible yet providing expansive information to bookers, administrators and tutors. Full and individualized course history was also required.
Top criteria for new provider:
Bookers/delegates
#1 – Clear and obvious members’ rates enabling bookers to see their discount and an easy way to ensure all members benefit from that when booking.
#2 – Ability to view all available and appropriate training offerings ensuring team members are fully trained in all appropriate areas.
#3 – Ability to put more than one event in a basket so all training requirements could be purchased in one go.
#4 – Ability to book one or many delegates at the same time without the system slowing down and to see at a glance how many spaces are available on each course being booked.
#5 – Ability to view training history.
#6 – Complete the full booking online including fast, secure payment.
Administrators/tutors
#1 – Ability to offer website users the option to opt out of any or all cookies so that we comply with current legislation.
#2 – Ability for tutors to easily view delegates names and organisations to enable tailoring if required. Easy, efficient monitoring of attendance to enable certification.
#3 – Ability for administrators to easily and quickly add/amend events.
#4 – Ability for administrators to view delegate details to contact directly in case of change/cancellation of event.
#5 – Ability for distance trainers to co-present.
Why LearningCart?
We were researching UK companies, but none could provide the seamless transition from website to booking, keeping our logo and ‘look’. For the most part other processes were clunky and simply not user friendly. By pure research we found that LearningCart were already providing a similar service to another large safeguarding charity and decided to make a direct approach. They were selected because they were approachable, adaptable and responsive.
Setup / Implementation
Our Head of IT states “A rebuild of our website gave us an opportunity to re-think the booking system for our training. Our previous system limited us to booking 6 delegates on one course in each transaction. We were happy to discover the LearningCart platform which created a much-improved features such as purchasing multiple products for multiple delegates on multiple dates as well as creating customer group specific events. Additionally, LearningCart allowed us to start creating e-learning courses and in the future use SCORM for even more flexibility and future proofing. Christian and the team have a strong 'can do ' attitude' and together with our website agency a cost-effective single sign on (SSO) solution was created so delegates only needed to logon with one set of credentials.”
Experience Post Launch
This is best summed up by our Training Administrator: “Since things have been fully up and running from us, I have seen a lot of improvements in the service we have received and therefore the service we are able to provide. Working with the LearningCart team has been easy, and I have always received resolutions or helpful suggestions very quickly. Updates overall have been good for our end-user experience. I now feel very confident using LearningCart and think it is a very intuitive system.”
Anything else you want to note?
LearningCart took the time to question and research and therefore, understand what we do and why we do it. It is rewarding to work with an organisation who recognise who we are.
About
Thirtyone:eight is an independent, member-based Christian safeguarding organisation, inspired to 'speak out on behalf of the voiceless, and for the rights of all who are vulnerable' as it says in Proverbs 31:8 from where the name originates. We work primarily with faith-based organisations but increasingly with more secular organisations too. Our aim is to equip, empower and encourage everyone to help build safer spaces. We run a helpline, hold many different training sessions (webinars, eLearning and in person) and carry out investigations for both member and non-member organisations. Our members have access to extensive safeguarding information via a portal on our website.
